Operational excellence on Flipkart is measured by dispatch speed and fulfillment reliability. Flipkart enforces strict Breach SLA timers for every confirmed order. If a seller fails to mark an order Ready to Dispatch (RTD) before the timer expires, the order is flagged as an SLA breach, negatively affecting the seller's tier and incurring automatic monetary penalties.

This checklist outlines the daily chronological fulfillment workflow required to process Flipkart orders accurately and maintain an impeccable dispatch score.

Daily Dispatch Chronological Checklist

Flipkart Daily Order Processing SOP
Stage Target Time Window Action Required Critical Verification
1. Order Audit 9:00 AM – 9:30 AM Review new orders in Seller Hub; verify stock availability Check for any cancellation requests before picking
2. Pick-List Generation 9:30 AM – 10:00 AM Download consolidated pick-list grouped by SKU and rack Ensure correct size, color, and design are picked
3. Packing & Labeling 10:00 AM – 12:00 PM Pack into branded/plain polybags, verify SKU, apply label Ensure label is completely flat with no wrinkles
4. Mark RTD By 12:30 PM (or SLA cutoff) Click 'Ready to Dispatch' in portal to generate manifest Confirm zero pending orders left in 'Packed' status
5. Pickup Handover 2:00 PM – 5:00 PM Hand parcels to Ekart pickup agent and audit physical scan Obtain signed physical manifest or electronic scan confirmation

Understanding Breach SLA vs Cancellation SLA

Flipkart calculates two distinct operational thresholds for each order: Breach Time (the deadline by which the order must be marked RTD) and Cancellation Time (typically 24 hours after breach, at which point Flipkart cancels the order automatically). An auto-cancelled order carries severe financial penalties and drops your seller score instantly. Always set buffer timers to mark RTD at least two hours before the published breach deadline.

Handling Out-of-Stock Emergencies

If you discover an item is out of stock after an order is placed, never mark it RTD with an empty parcel or incorrect substitute. Instead, promptly initiate a Seller Cancellation or contact seller support. While seller cancellations impact your tier score, shipping a fake or incorrect item results in customer fraud complaints and potential permanent account termination.

Sources

Flipkart Fulfillment Order Processing SOP